We aim to offer all of our clients an efficient and effective service. We do nevertheless welcome any suggestions you might wish to make which you think would help to improve our service. Feedback is always welcome.
We want to give each of our clients the best possible service. However, if at any point you become unhappy or concerned about the service we have or are providing, then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns. If that does not resolve the problem to your satisfaction or you prefer to speak to someone else, then please contact the Supervisor named in the Client Care Letter. At any time you may if you prefer address your complaint to the Managing Director, Craig Gee. We prefer that you record your complaint in writing in this instance.
A copy of our complaints handling procedure is available on request and indeed this will have been provided to you with your Client Care Letter. We shall in any event send you a copy if you complain unless your complaint is dealt with to your satisfaction by the person handling your matter.